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I recently had the misfortune of my BFS lens breaking suddenly and found out more information to share with others on the lenses
1. Longevity of the lens: I spoke to the lens coordinator and asked what is the intended life span of ones lenses, basically there is no answer for this as she said some peoples eyes change shape, the vision need changes or they can break due to how fragile they are. She said some patients can have the same set for years and others change them more frequently due to the listed reasons.
2. Replacement of the lens : They no longer ship them Fedex and they are sent regular mail signed receipt so it can take as long as a week to receive a new one. I did inquire if I pay for Fedex if this is an option, this is an option at a minimal cost of $25 Monday through Thursday delivery or $45 Friday, Saturday delivery.
3. Time to make a new one : I contacted BFS first thing monday morning and the lens coordinator was going to confirm with the DR the final lens to be completed and check with the lab on timeframe and get back to me. I have not heard back as of yet but she said on average btwn 2 to 3 days from when you call it in and then add mailing time on to that.
Also on another note, the BFS website does state as of January 2010 they were looking into a matter with the overnight baskets. I inquired on this as well, she said several patients complained of the baskets breaking and falling apart. They are looking into the matter and a resolution and would be sending out notice to patients that have contacted them on their baskets. So if you have any problems with your overnight baskets be sure to contact BFS.
Thank you again Rebecca for the information you provided over the weekend and understanding.
1. Longevity of the lens: I spoke to the lens coordinator and asked what is the intended life span of ones lenses, basically there is no answer for this as she said some peoples eyes change shape, the vision need changes or they can break due to how fragile they are. She said some patients can have the same set for years and others change them more frequently due to the listed reasons.
2. Replacement of the lens : They no longer ship them Fedex and they are sent regular mail signed receipt so it can take as long as a week to receive a new one. I did inquire if I pay for Fedex if this is an option, this is an option at a minimal cost of $25 Monday through Thursday delivery or $45 Friday, Saturday delivery.
3. Time to make a new one : I contacted BFS first thing monday morning and the lens coordinator was going to confirm with the DR the final lens to be completed and check with the lab on timeframe and get back to me. I have not heard back as of yet but she said on average btwn 2 to 3 days from when you call it in and then add mailing time on to that.
Also on another note, the BFS website does state as of January 2010 they were looking into a matter with the overnight baskets. I inquired on this as well, she said several patients complained of the baskets breaking and falling apart. They are looking into the matter and a resolution and would be sending out notice to patients that have contacted them on their baskets. So if you have any problems with your overnight baskets be sure to contact BFS.
Thank you again Rebecca for the information you provided over the weekend and understanding.
and I feel bad for patients who have no sight without their lenses if they need a replacement and go through this trouble. I at least thankfully have sight in my left eye that I can rely on to get through the day.
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